1. Warranty Coverage
At Movlon.xyz, we offer a 1-year limited warranty on all jewelry products, including earrings, necklaces, and rings, from the date of purchase. This warranty covers any manufacturing defects or material flaws that occur under normal use.
Our warranty includes:
- Defects in craftsmanship: Any defects that are a result of the manufacturing process.
- Material flaws: Issues caused by the quality of materials, such as tarnishing, discoloration, or broken clasps (excluding damage from wear and tear).
2. What is NOT Covered
Please note that the warranty does not cover:
- Damage from accidental misuse or negligence: Such as bending, dropping, or improper storage of the jewelry.
- Normal wear and tear: Our jewelry is designed for regular use, but prolonged exposure to harsh conditions (e.g., exposure to chemicals, excessive moisture, or physical impact) can cause damage that is not covered by the warranty.
- Loss or theft: If your jewelry is lost or stolen, it will not be eligible for a warranty claim.
3. How to Make a Warranty Claim
If you believe your jewelry is defective and qualifies for a warranty claim, please follow these steps:
- Contact us: Reach out to our customer support team at admin@movlon.xyz. Include your order number, a description of the issue, and photos of the defect.
- Review: Our team will evaluate your claim and may ask for additional details or information.
- Resolution: If your claim is approved, we will offer you a repair, replacement, or a refund for the defective item. In some cases, we may request that you return the defective product for further inspection.
4. Return Shipping
In the event that we approve a warranty claim and require the return of the item, Movlon.xyz will cover the cost of return shipping for eligible items within the first 30 days after purchase. After this period, customers are responsible for return shipping costs.
5. Repairs Outside of Warranty
If your jewelry needs repair after the warranty period has expired or the issue is not covered by the warranty, our team will be happy to provide a quote for repair services. Simply contact our customer service team for more details.
6. Exceptions and Limitations
This warranty is provided to the original purchaser of the jewelry and is non-transferable. Movlon.xyz reserves the right to update or modify this warranty policy at any time without prior notice.